Offering support and guidance to everyone in our communities.

Going further than just housing.

We know that being a provider of social housing means that our responsibilities go much further than just that. Our focus is on the community as a whole - and helping support the issues that affect those communities.

Accommodation to suit everyone.

We have various types of accommodation available, suitable for all different types of people, including supported living, general needs, and the homeless. All of our properties meet the Decent Homes Standard.

Community At Our Core.

We’re committed to making sure that everyone that approaches us has the support and guidance required to make an informed decision. We believe that everyone should have the opportunity to access warm and secure housing, in a safe and calm neighbourhood.

Improving Lives

Community is at our core and we’re committed to improving the lives of the people within those communities. This starts with clean, warm, and affordable housing.

Sustainable Living

We also have a Green Pledge, ensuring we’re as sustainable as possible when it comes to our communities.

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Our Values.

Tenant-focused

First and foremost, we are focused on ensuring the well-being and welfare of our tenants - which is at the core of everything we do.

Community

Although our main service offering is housing, this isn’t where we stop. We believe we have a responsibility to all the communities we house, so we want to play an active role in those communities.

Understanding

We’re understanding of each individual’s experience. We’re approachable when our tenants’ circumstances change, encouraging them to be open and honest with us.

Sustainable

We want to make a positive impact on the environment. Social housing should be as sustainable as possible to be future-proof for generations to come.

Tenant Satisfaction Measures — Feedback Summary.

This report provides an overview of tenant satisfaction with Arpeggio Properties, focusing on key areas such as property maintenance, building safety, complaint handling, and overall service quality. It is based on tenant feedback gathered through surveys and performance data.

Key results include:

70% of tenants are satisfied with the overall service.

100% of homes meet the decent homes standard.

59% are satisfied with the time taken to complete repairs.

63% are satisfied with the overall repairs service.

71% feel Arpeggio provides a well-maintained home.

73% are satisfied with how complaints are handled.

These insights help us to improve and maintain high standards in their property management services.

View Report

Contact

Whether you’re enquiring for the first time, or you’re a current tenant with a question, we’re always available to talk to you.

About — Arpeggio Properties Limited.