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    Neighbourhood Services

    At Arpeggio Properties, we are dedicated to making a positive difference in the lives of individuals and families across the UK. As a leading social housing provider, we strive to create safe, affordable, and inclusive communities where everyone has the opportunity to thrive and be happy. Our comprehensive range of services is designed to address the diverse needs of our residents and build a strong foundation for a brighter future.

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    Repairs.

    We work with skilled repair teams at Arpeggio Properties. They’re on hand to assist with any issues you may have in your home. This could be regular wear and tear, or something more complicated. You can report a repair directly with our helpful team. Sometimes it’s good to take pictures on your phone of the damage or issue, so our repairs team can get a better idea of what they’re dealing with.

    Some repairs are more urgent than others. The following examples give you an idea of when it’s an emergency:

    • You have complete loss of power in your home
    • You can smell gas
    • Your boiler has broken and you have no heating or hot water
    • Your home has flooded or experienced a leak that could cause structural damage
    • You have damage to your downstairs windows or doors that is making the property insecure.

    If you do experience any of the above, contact your property manager as soon as possible. Remember, it’s important that you keep your home in a good state of repair and, if you feel comfortable and confident in doing so, you may be able to fix a non-emergency repair without contacting the Arpeggio Properties team.

    Non-emergency repairs could include:

    • Changing the batteries in your smoke detector
    • Replacing light bulbs
    • Replacing broken toilet seats
    • Minimising the risk of mould in your property

    However, if you don’t feel confident in carrying out these repairs, you should contact your property manager.

    Advice & Support.

    Empowering Residents for a Safe and Secure Community. At Arpeggio Properties, we understand that maintaining a happy and harmonious living environment goes beyond providing affordable housing. That's why we offer a range of advice and support services to our residents, ensuring their well-being and addressing any challenges they may face.

    Tenancy Advice

    Our experienced advisors help you understand your rights and responsibilities as a tenant, providing information on repairs, tenancy agreements, and rent arrears.

    Benefits Advice

    Our knowledgeable advisors assist with navigating the benefits system, guiding you through applications for housing benefits, Universal Credit, and disability benefits.

    Support for Anti-Social Behavior

    We are committed to creating a safe community. If you encounter or witness anti-social behaviour, our team provides advice on reporting incidents and working with authorities to address the issue.

    Domestic Violence Support

    We provide confidential advice, connect you with specialised services, and help develop safety plans if you are affected by domestic violence.

    Advice & Support

    Contact Us

    Whether you’re enquiring for the first time, or you’re a current tenant with a question, we’re always available to talk to you.

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